Zig Ziglar "Statistics suggest that when customers complain, agents and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
We have the first of a kind existing customer based calling system. We are backed by a guarantee that your customer information will never be seen by anyone but you !
What we do with this system is when you send the info to us we put it into our calling systems & with our pre-arranged scripts we call your:
Lapse Cutomers
Canceled Customers
Birthday Lists
Life & Health Claims
Any change with a customer that you need to keep up with but can't. Let us help you to better retain the business you write !
Example :
Hi, Mr. Customer I am John Doe with XYZ Company. Your LocalAgent/Manager wanted us to call and see if we could help. We see that there may be a problem with your insurance policies !
Ms/Mr Customer We here at XYZ Company are very sorry to here about your loss. We just wanted to let you know that if there is anything we can do Please do not hesitate to call !
How often do we have time to call ? How important is it for someone to call. Rapport is the only thing that stands between you & them ! It is the difference in a customer you have and one you had !
The insurance industry was built on salesman who did just this. Customer Service ! They went and saw their customers on a regular basis.In doing that, they wrote policies for every child/grandchild their customers had (AKA Your Clients !) including there parents !